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"Our family has hired ServiceMaster Advantage on many occasions, and we have been impressed every single time. Last year we experienced severe flooding in our basement. Jeff Turner deployed his recovery team immediately. The service techs were very professional and efficient. This spring, we had more flooding in our window wells. Again, ServiceMaster Advantage responded right away and were at my home within the hour to pump water before it reached the interior of my home. And just last week, I hired ServiceMaster to clean carpets and upholstery. Again, I was impressed. They carpet cleaner used a very safe, non-toxic method to clean and pulled up stains that I didn't think could be removed. I highly recommend ServiceMaster Advantage for disaster recovery or cleaning needs.
-William and Karla Shelton
Lafayette, Indiana |
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Expert Advice From Our Employees
Our trained and certified technicians have compiled a list of tips and advice for your benefit. Whether your need is cleaning, fire, flood, wind, or mold damage related, we hope you can find helpful information here. If you have a question not answered here, please "ask the pros"!!! Select your choice of communication means and we'll do our best help.
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"Use food items that have been exposed to soot, or canned goods that have been subjected to excessive heat."
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"Even when the fire is out, the damage continues. Much of the material found in furniture and flooring is synthetic and when burned, it can create a variety of complex chemical reactions. After only a few days, these items go from cleanable to unsalvageable. ServiceMaster Advantage restoration technicians are experts in understanding the chemical combinations that can effectively clean and salvage belongings. We can even remove soot from at-risk items such as brass, aluminum, chrome, marble, tile, and porcelain as well as fabrics in upholstery and carpets, thus helping to avoid additional expenses." |
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"If the electricity is off, clean out the refrigerator and leave doors propped open." |
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"Open furniture drawers, closet doors, and luggage to enhance drying. Move photos, paintings, and art objects to a safe, dry location."
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"Most carpets can withstand water for up to three days, but immediate response to your loss is critical. In most cases ServiceMaster Advantage can be at your site within two to four hours." |
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"Do not use a regular household vacuum to remove water." |
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"Do not remove books from shelves. Rather, pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying." |
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"Don't use computers, appliances, TVs, VCRs or stereos until they have been cleaned and tested by a ServiceMaster Advantage restoration specialist." |
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"Lift draperies off carpet, loop through a coat hanger, and place the hanger on the drapery rod." |
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"Wood naturally holds water—up to 10% depending on the type of floor. Wood can absorb another 5% to 10% without showing any noticeable effects. Within a few days, however, floors that cannot hold the water any longer will expand, causing cupping or crowning, therefore emergency response is critical to minimize damage to wood floors." |
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"Bacteria growth can begin within hours. Call ServiceMaster Advantage immediately." |
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"Do not enter a room with standing water until electricity has been turned off." |
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