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"Our family has hired ServiceMaster Advantage on many occasions, and we have been impressed every single time. Last year we experienced severe flooding in our basement. Jeff Turner deployed his recovery team immediately. The service techs were very professional and efficient. This spring, we had more flooding in our window wells. Again, ServiceMaster Advantage responded right away and were at my home within the hour to pump water before it reached the interior of my home. And just last week, I hired ServiceMaster to clean carpets and upholstery. Again, I was impressed. They carpet cleaner used a very safe, non-toxic method to clean and pulled up stains that I didn't think could be removed. I highly recommend ServiceMaster Advantage for disaster recovery or cleaning needs.
-William and Karla Shelton
Lafayette, Indiana |
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What causes water damage? |
The most obvious causes of water damage, and those that cannot be avoided, are severe forces of nature, such as hurricanes or floods. Water damage also can occur when a fire is extinguished, from leaking pipes, and malfunctioning washing machines and heaters, as well as leaks in your roofing and siding and from defective gutters, which will cause water to pool around your property and potentially leak into your basement. |
What actions do I take when I first notice the damage? |
Immediately following a water-related incident, call your insurance provider to inform him/her of the damage. If your home is severely damaged, determine whether it is structurally safe to enter. If not or you are unsure, immediately make arrangements to stay elsewhere. |
What are the electricity related safety rules after water damage? |
There 3 basic safety rules:
- Turn off the power to your home or business by disabling the main circuit breaker panel. Even if the neighborhood power grid is down assume all power lines are active and functioning.
- Do not use regular household vacuums to remove excess water.
- Do not use electrical appliances while standing on a wet floor.
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How can I safely inspect my house after water damage? |
Dangers are not over when the water goes down. Do not endanger yourself or your family after a water event. Keep children and pets away. Try to protect yourself and your family from stress, fatigue, and water-related health hazards.
Follow these basic safety rules:
- Determine Structural Stability
- Cut off power supply
- Turn off water supply
- Turn off gas supply
- Beware of animals
- Use protective gear
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How fast will mold or bacteria start to grow? |
Within hours. Because mold thrives in moist and warm environments, any place that is wet and/or humid is a perfect place for mold to grow, therefore, it is imperative that you call ServiceMaster Advantage immediately. |
What can I do if I need to salvage my photos but I can't get to it immediately? |
If you cannot dry out your photos immediately, you can delay further damage from happening by freezing your photos. Start with rinsing them gently, then place your clean photos in a plastic bag (zip bags are recommended), place them in a container and put in the freezer. Be sure to consult a professional conservator before freezing any photos. |
Do I need to throw away all my kitchenware after a flood? |
Not necessarily. Dishes, cooking utensils and food preparation areas can be sanitized, disinfected and then reused. Throw away wooden cutting boards, plastic utensils, baby bottle nipples and pacifiers, since it's nearly impossible to safely clean them. |
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